Lifetime Warranty
Last updated: August 2026
At Amarii, we believe fine jewellery should be made to be treasured for a lifetime.
Every Amarii piece is created with careful attention to craftsmanship, materials and detail. To reflect our confidence in the quality of our jewellery, eligible Amarii jewellery is backed by our Amarii Lifetime Warranty.
Our Lifetime Warranty provides protection against genuine manufacturing defects for the lifetime of the original purchaser, subject to the terms below.
This warranty is provided in addition to your rights under the Australian Consumer Law and does not limit, replace or exclude any rights or remedies available to you under applicable law.
1. What the Amarii Lifetime Warranty Covers
The Amarii Lifetime Warranty covers genuine defects in the materials or workmanship of your Amarii jewellery that arise from the original manufacturing process.
This may include:
- Structural defects arising from manufacturing
- Manufacturing faults in the construction or joining of the jewellery
- Manufacturing defects affecting the integrity of the setting
- A setting or stone-security issue caused by a manufacturing defect
- Defective workmanship affecting the structure or function of the jewellery; and
- Other manufacturing defects reasonably determined by Amarii to have existed when the jewellery was supplied.
Where a manufacturing defect is confirmed, Amarii will assess the appropriate remedy and, where applicable:
- repair the jewellery
- replace the affected component; or
- replace the jewellery where repair is not reasonably possible.
Where a replacement is appropriate, we will seek to provide jewellery or a component of comparable quality and specification, subject to availability.
Any remedy will be provided in accordance with this warranty and your rights under the Australian Consumer Law.
2. What the Lifetime Warranty Does Not Cover
The Amarii Lifetime Warranty is a manufacturing warranty, not jewellery insurance.
Unless required by Australian Consumer Law, the voluntary Lifetime Warranty does not cover damage or deterioration caused by circumstances unrelated to a manufacturing defect, including:
- Loss or theft
- Accidental damage
- Impact, dropping, crushing or excessive force
- Scratches, dents or other cosmetic damage caused by wear
- Damage caused by chemicals, chlorine, cleaning products or corrosive substances
- Damage caused by excessive heat
- Damage caused by misuse, neglect or inappropriate care
- Damage resulting from wearing jewellery during activities for which it is not reasonably suited
- Normal wear and tear
- Natural deterioration of components through ordinary use
- Damage resulting from unauthorised alterations, repairs or modifications
- Damage resulting from resizing or modification performed by another jeweller
- Damage caused by failure to follow Amarii’s jewellery-care recommendations; or
- Loss or damage arising from circumstances unrelated to a manufacturing defect.
The exclusion of these circumstances does not affect any rights you may have under the Australian Consumer Law.
3. Diamonds and Gemstones
Diamonds and gemstones are securely set as part of our manufacturing process. If a diamond or gemstone becomes loose, damaged or is lost, Amarii will assess the circumstances to determine the cause.
Where the loss or damage is reasonably determined to have resulted from a manufacturing defect in the setting or workmanship, the matter will be covered by the Amarii Lifetime Warranty.
Where a diamond or gemstone is lost or damaged as a result of accidental impact, misuse, neglect, inappropriate care, normal wear or damage to the setting occurring after purchase, the loss or damage will not be covered by the voluntary Lifetime Warranty.
If you notice a loose stone, damaged claw or other issue affecting the security of your jewellery, we recommend that you stop wearing the piece and contact Amarii as soon as reasonably possible.
Continuing to wear jewellery after a potential setting or structural issue has been identified may result in further damage or loss that is not covered by the Lifetime Warranty.
Nothing in this section limits or excludes any rights or remedies available to you under the Australian Consumer Law.
4. Normal Wear and Tear
Fine jewellery is designed to be worn, but all jewellery will experience some degree of wear over time.
Normal wear may include:
- Fine scratches
- Minor surface marks
- Changes to the polish or finish
- Gradual wear to metal surfaces
- Wear to claws or settings through ordinary use; and
- Other cosmetic changes associated with age and use.
Normal wear is not considered a manufacturing defect.
Where wear becomes significant or affects the safety or structural integrity of your jewellery, please contact Amarii so we can assess the piece and advise you on the available options.
5. Repairs Outside the Lifetime Warranty
If your jewellery requires repair, restoration or maintenance that is not covered by the Lifetime Warranty, please contact Amarii.
We can assess the jewellery and, where appropriate, provide a quotation before undertaking any chargeable work.
Potential chargeable services may include:
- Accidental-damage repairs
- Replacement of lost gemstones
- Restoration
- Resizing
- Replacement of worn components
- Repairs following unauthorised alterations
- Repairs resulting from misuse or neglect; and
- Other work that falls outside the Lifetime Warranty.
No chargeable work will be undertaken without your approval.
6. Ring Resizing
Ring resizing is not automatically covered by the Lifetime Warranty.
If you require a ring to be resized after purchase, please contact Amarii before arranging any work.
We will assess the design and determine whether resizing is technically suitable.
The cost of resizing may depend on:
- The ring design
- Metal type
- Presence and position of gemstones
- Amount of adjustment required; and
- Whether additional work is required.
Some designs may have limitations on the extent to which they can safely be resized.
Please refer to our Returns & Exchanges Policy for any complimentary resizing offered with your purchase.
7. Bespoke and Made-to-Order Jewellery
Bespoke and made-to-order Amarii jewellery is covered by the Lifetime Warranty where the finished piece contains a genuine manufacturing defect.
The warranty does not cover changes, modifications or alterations subsequently made by the customer or another jeweller.
We strongly recommend contacting Amarii before arranging any repair, resizing or alteration with another jeweller.
Unauthorised third-party work may affect the availability of our voluntary warranty.
This does not affect any rights you may have under the Australian Consumer Law.
8. Warranty Claims
If you believe your Amarii jewellery has developed a manufacturing defect, please contact us before arranging repairs elsewhere.
To assess your claim, we may request:
- Your name and contact details
- Proof of purchase
- Your original order number, where available
- Photographs or video of the jewellery
- A description of the issue; and
- Any other information reasonably required to assess the claim.
Where photographs or video are insufficient, we may ask you to return the jewellery to us for further assessment.
9. Assessment of a Warranty Claim
Not every fault or failure will constitute a manufacturing defect.
Amarii may assess the jewellery to determine the likely cause of the issue.
This may include considering:
- The condition of the jewellery
- The nature and location of the damage
- The age of the jewellery
- How the jewellery has been worn or cared for
- Whether the jewellery has been modified or repaired
- The circumstances in which the issue occurred; and
- Whether the issue is consistent with a manufacturing defect.
Where necessary, Amarii may obtain an assessment from an appropriately qualified jeweller or specialist.
If the issue is determined to be a manufacturing defect, the applicable remedy will be provided in accordance with this Lifetime Warranty and the Australian Consumer Law.
10. Return Shipping for Warranty Claims
Where Amarii confirms that a claim is covered by the Lifetime Warranty, we will provide instructions for returning the jewellery to us.
Amarii will cover reasonable return shipping costs associated with an accepted warranty claim.
If an assessment determines that the issue is not covered by the Lifetime Warranty, we will discuss the available options with you before proceeding with any chargeable work.
11. Jewellery Care
Proper care can help maintain the condition and longevity of your jewellery.
We recommend:
- Removing jewellery before strenuous physical activity
- Removing jewellery before swimming
- Avoiding prolonged exposure to chlorine
- Removing jewellery before using cleaning products or harsh chemicals
- Storing jewellery separately when not being worn
- Avoiding unnecessary impact or force; and
- Following the Amarii Jewellery Care Guide.
If you notice a loose stone, damaged claw, bent setting or other structural concern, we recommend stopping wear and contacting Amarii.
12. Jewellery Insurance
The Amarii Lifetime Warranty is not insurance.
We strongly recommend obtaining appropriate jewellery insurance, particularly for high-value engagement rings and other fine jewellery.
Insurance may provide protection against circumstances that are not covered by our Lifetime Warranty, including:
- Loss
- Theft
- Accidental damage
- Certain gemstone damage; and
- Other risks determined by your insurer.
13. Original Purchaser
The Amarii Lifetime Warranty is a voluntary warranty provided to the original purchaser of eligible Amarii jewellery.
Where an Amarii piece is gifted to another person, the warranty remains associated with the original purchase.
If an Amarii piece is subsequently sold or transferred, the voluntary Lifetime Warranty does not automatically transfer to the new owner.
However, nothing in this provision limits any rights the new owner may have under applicable Australian law.
14. Proof of Purchase
Proof of purchase may be required when making a claim under the Lifetime Warranty.
Acceptable evidence may include:
- An Amarii order confirmation
- Purchase receipt
- Order number
- Original customer records; or
- Other reasonable evidence of purchase.
Where possible, we recommend retaining your original purchase documentation and diamond certificate.
15. Australian Consumer Law
The Amarii Lifetime Warranty is a voluntary warranty provided in addition to your rights under the Australian Consumer Law.
Australian Consumer Law provides consumers with automatic consumer guarantees when they purchase goods and services. These rights cannot be excluded, restricted or removed by a voluntary warranty or these terms.
Nothing in this Lifetime Warranty is intended to:
- exclude your consumer guarantee rights
- restrict your statutory remedies
- replace your rights under Australian law; or
- suggest that your rights expire when this voluntary warranty does.
Where an Amarii product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or other remedy depending on the circumstances.
16. Changes to the Lifetime Warranty
Amarii may update this Lifetime Warranty from time to time.
Any updated version will be published on our website.
Changes to the warranty will not retrospectively remove rights that applied to an eligible purchase at the time it was made, except where permitted or required by law.
17. Contact Us
If you have a question about the Amarii Lifetime Warranty or believe there may be an issue with your jewellery, please contact:
Amarii
Email: hello@amarii.com.au
Our team will be happy to assist with the next steps.
The Amarii Promise
Made to last. Made to be loved. Made for a lifetime.